Frequently Asked Questions
Learn about Hardinkgirls.com
I can't open or view the downloaded contents.
I can't open or view CG image data
An error occurs when extracting the file. (corrupted file, etc.)
A virus has been detected.
I have not received the purchase confirmation mail.
I purchased a product by mistake.
I need help with a downloaded product.
I can't open or view CG image data
An error occurs when extracting the file. (corrupted file, etc.)
A virus has been detected.
I have not received the purchase confirmation mail.
I purchased a product by mistake.
I need help with a downloaded product.
I can't open or view the downloaded contents.
- All products available at Hardinkgirls.com are compressed in RAR or ZIP format.
- To open or view a downloaded file, you need to extract (unpack) it with a decompression tool.
- We recommend the software WinRAR, if other tools such as Winzip do not work.
- If the product you have purchased is in PDF format, Adobe Reader is also required.
- Although Windows XP/Vista/7 can display and execute files without decompression, this is not recommended. In order for your product to function correctly, please unpack all files.
I can't open or view CG image data
- Please refer to the above.
- If a CG image collection displays broken content (such as "x" icons instead of images) or is not associated with any program, it may be that the files have not been unpacked.
An error occurs when extracting the file. (corrupted file, etc.)
[Write Error]- If you have double-clicked the file several times, there may be multiple write processes conflicting with the extraction. Please resolve all processes and try again.
- If you are trying to extract (unpack) to a non-hard drive location such as the CD Drive, please change the location to the hard drive or desktop.
HARDINKGIRLS.com confirms the validity of all uploaded files to the server by performing independent downloads, incomplete or corrupt data tests, software function tests, and other safety checks.
If a downloaded file is corrupted, possible causes are:
- unnecessary data was downloaded with the file.
- an incomplete download due to a temporary server error.
- incompatibility with certain security software.
- incompatibility with certain decompression software.
Depending on your Internet server settings, once a file is incomplete or corrupted, it may stay in this state no matter how many times you try to download and replace it.
A virus has been detected.
Regarding security software, we have confirmed that anti-virus tools, especially the ones that are provided for free, sometimes affect the download process of the file, such as a warning appearing during the download process and/or the download being canceled. One possible cause is the size of the file is too large to process the scan in real time. If you believe this is the case, please turn off your software's real-time scan function temporarily when downloading the file. After the download is complete, turn on your anti-virus software again and make sure that the file contains no virus.I have not received the purchase confirmation mail.
When you make a purchase as guest user, we send the confirmation mail immediately. If you don't see a confirmation mail in your inbox, please check your spam folder as well. If you don't receive a mail from us, a delay may have occurred or the massage was undelivered by some reason. If this is the case, please e-mail us through [Contact us]I purchased a product by mistake.
We are currently unable to refund or exchange any purchase, regardless of circumstance, due to the protocols of downloadable content delivery. Please take care when confirming a purchase that it is for the specific product you want.I need help with a downloaded product.
Hardinkgirls.com provides product support from purchase to download and file extraction. If you have further questions or need support after this stage,please contact us.
User Guide
How to purchase products
There are two ways to make a purchase. You can either create an account and purchase products as a registered member or purchase products as a guest user, foregoing the account.Credit Card
You can make payments by means of several accepted credit cards, including American Express, Discover, MasterCard, and Visa, through PayPal.PayPal
PayPal, a service allowing payments and money transfers to be made through the Internet, can be used on the HARDINKGIRLS.com shop to pay for purchases directly from your bank account (You have to be a member of PayPal to use the service). In the event that your bank account has insufficient money to complete the transaction and you are charged an overdraft fee, HARDINKGIRLS.com can not be held responsible in any way.- Payments will be in American Dollars, but all charges to your credit card will be in your country's currency.
- Depending on your bank, you may be required to pay an international transaction fee.
About user registration
If you create an account with HARDINKGIRLS.com, you will become a registered user. Creating an account is free of charge, and no fees are associated with holding an account. On the registration page, you must provide the following information.- Your Name
- Address
- Phone Number (you will never be contacted)
- Email Address
- Password (Passwords must contain between 7-32 characters, are case sensitive, and comprise at least one letter and one number.)
- Password (Again)
- Subscribe Daily Newsletter
- On the main page, click on the "Sign In" button.
- Enter your ID and password.
- Navigate to the product you want to purchase, and press the "add to cart" button.
- After adding the product(s) you want to buy to your cart, press the "Checkout" button.
- Confirm your order, enter your billing address and press the "Continue" button, then press the "Next" button on the following page.
For guest users
Guest users do not need to register an account with HARDINKGIRLS.com. However, guest users can not make use of the features available to registered users. In addition, guest users can only download products within seven days of their purchase. The personal information entered by guest users at the time of purchase will be erased after six months.- Navigate to the product you want to purchase, and press the "add to cart" button.
- After adding the product(s) you want to buy to your cart, press the "Checkout" button.
- Confirm your order, enter your billing address and press the "Continue" button, then press the "Next" button on the following page.
- If your purchase was made successfully, you will be sent a confirmation email.
How to search for products
You can enter a keyword in the box to the left of the page, or you can use the advanced search page. You can also search by category.Notes on game software
Game software products that use the English language may require you to have English language support on your computer. For detailed information, consult the FAQ.Notes on file formats
The files sold by HARDINKGIRLS.com are archived either as zip or rar. It may be possible that Winzip and Winrar are unable to handle some of those archives, depending on the encoding of the files. Products that come in PDF format require you to install Adobe Acrobat Reader. For more details, refer to the section about required software.About security and privacy
All internet traffic on HARDINKGIRLS.com happens over a secure connection. As an international company, HARDINKGIRLS.com puts much store in security. Your personal information will not be given to others or used for purposes other than specified on the website. (If your information is requested by the police or other official government institutions, HARDINKGIRLS.com will comply.)Product Policy
At HARDINKGIRLS.com, we do not deal with any products which contain one or more of the following:- Racial Discrimination
- Extreme Violence
- Amputation, Necrophilia, and Extreme Violation.
- Religious image / Image of sacred subject (Including inappropriate expressions of historical events.)
- Works which are made for Mac users only
- Works which HARDINKGIRLS.com consider inappropriate for selling.
This site contains common sexual fantasy drawn by artists only.
Refund Policy
Refunds will not be issued based on not meeting the minimum requirements to run the product on your computer or for lack of enjoyment while viewing/playing the product. Please examine the product information page to make sure your computer meets what is required. However, refunds may be offered if the following conditions are met:- The product has been confirmed as defective in general terms
- The product can not be downloaded because of technical difficulties on the site
- We have found your request reasonable under special circumstances